Shipping policy

Shipping Policy

Thank you for visiting and shopping at Acacia Naturals! Below are the terms and conditions that constitute our Shipping Policy.

Shipping Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.

Australia wide only
Standard (Domestic) | 3-5 business days | $10 |
Express (Domestic) | 1-3 business days | $15

*Please note that delivery times are estimates and may vary based on factors outside of our control

Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Acacia Naturals is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Australia post directly to lodge a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns Policy
Our Returns & Refunds Policy provides detailed information about options and procedures for returning your order.

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